Frequently Asked Questions

On login screen
If you can't login into system.

Can't connect to the database!

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Database must be updated before use.

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Send/Receive disabled

Trigger send/receive

On login screen

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In the Scanner Room
If you have troubles in scanner room.
Certificate Errors
Expired, invalid or just new certificates.

Certificate is not qualified!

Prior importing of certain certificate into EBA DMS, you must provide certificate’s root CA authority URL and Certificate Revoke List URL.

List of Common CA and CRL URL’s are here:

Certificate is not qualified!

Prior importing of certain certificate into EBA DMS, you must provide certificate’s root CA authority URL and Certificate Revoke List URL.

List of Common CA and CRL URL’s are here:

Tips & Tricks
Quick guidelines for common operations.